Service Writer

N C Machinery Co.; Florida; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Telehealth

401k Match

Profit Sharing

Paid Holidays

Paid Vacation

Sick Leave

Life Insurance

EAP

Referral Bonus

Employee Discounts

Recognition Program

Career Growth

Job summary

Harnish Group Inc. in Washington seeks a Service Writer to manage the administrative area of our service team. You will create and manage work orders, approve notes, attach reports, and handle invoicing and document emails to customers.

You will schedule technicians as needed and must possess attention to detail, strong communication, and the ability to multitask in a busy environment. CAT software experience is a plus.

Qualifications

• Very simple mechanical knowledge is desired.
• Demonstrate disciplined ability to work with limited supervision.
• Excellent verbal and written communication skills.
• Self-motivated with attention to detail in a busy environment.
• Proficient with basic computer tasks: saving/filing, PDF edits, Word/Excel, Outlook, and CAT software.

Responsibilities

• Create and manage work orders from customer or supervisor data.
• Approve technician notes; attach reports and inspection results.
• Approve and reject timecards; manage contract and quote details by dollar amount and verbiage.
• Handle computer-generated invoicing and email supporting documents to customers.
• Occasionally schedule technicians.

Skills

Mechanical knowledge

Verbal and written communication

Self-motivated

Attention to detail

Multitasking under pressure

Tools

CAT software

Outlook

Microsoft Excel

PDF editing

Job description

Harnish Group Inc. is the Caterpillar Dealer in Central and Western Washington, Central and Eastern Montana, Northwestern Wyoming, Northwestern North Dakota and the state of Alaska. Our Member Companies are N C Machinery, N C The Cat Rental Store, N C Power Systems, Tractor & Equipment Co., T&E The Cat Rental Store, and SITECH Northwest Inc., representing Caterpillar and other manufacturers. A family owned and managed company, our Mission is to help our customers succeed by providing premier business solutions delivered by engaged employees through teamwork and excellence.

About this Position:

• Our Service Writer position is responsible for managing the administrative areas of our team and is an important role within our Washington operations.
• It is the Service Writer’s job to manage many work orders in all parts. Service Writer’s create work orders using data given by customer or supervisor. They approve technician’s service notes, attach reports and inspection results, approve and reject timecards, have the ability to follow a contract and quote by dollar amount and verbiage, handle computer‑made invoicing, email all supporting documents to the customer, and occasionally schedule technicians.
• Attention to detail with accuracy is essential for this role.
• Creating and keeping customer relationships using positive and professional communication is necessary.

Qualifications & Experience Needed:

• Very simple mechanical knowledge or understanding of the industry is desired.
• Must be able to demonstrate a disciplined ability to work with limited supervision.
• The ideal candidate will have excellent verbal and written communication skills.
• The ideal candidate must be self‑motivated, have attention to detail, works well under pressure in a busy environment that requires multitasking daily.
• Essential Computer Skills: Repetitive typing tasks, copy+paste, Folders: Saving, Filing, Renaming, opening & closing documents, Edit a PDF, Create a Word doc, Excel Sheet, & use Outlook, work off of 2 monitors, ability to learn new programs and CAT specific software

Benefits:

We offer a competitive benefits package that includes salary from $ 28.40 to $34.75per hour

• Medical, Dental, Vision insurance
• Telehealth
• 401k w/Company Match and Profit Sharing
• Paid Holidays
• Paid Vacation and Sick leave
• Company Paid Life Insurance
• Employee Assistance Program
• Referral Bonus
• Employee Discounts
• Excellent Recognition Program
• Career growth opportunities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.