Fleet Service Coordinator

1001 United Rentals (N A), Inc; Village of East Syracuse (NY); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid Parental Leave

United Compassion Fund

Employee Discount Program

Career Development & Promotional Oppt.

Additional Vacation

Buy Up Program (US Only)

Early Wage Access through Payactiv (US

Hourly Only

Job summary

United Rentals, Inc. is seeking a shop/service associate in the United States (New York region) to support work orders, time reporting, and warranty processing.

The role emphasizes accurate documentation, urgent issue resolution, and strong customer service as part of our largest equipment rental network. You will contribute to fleet maintenance, ensure invoices are correctly coded, and collaborate with teams to meet service deadlines while delivering safety and quality.

Qualifications

• High School diploma or equivalent.
• Valid driver's license with clean record.
• 1–2 years in a shop or service environment.
• Basic computer skills and ability to multi-task.
• Strong customer service and teamwork skills.
• Attention to detail and urgency in service.

Responsibilities

• Work Order Completions, such as opening and closing work orders with accurate information
• Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely
• Ensure that all tasks eligible for warranty are created and submitted for warranty
• Monitor warranty reporting to ensure that all claims are properly brought to closure
• Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency
• Handle equipment maintenance related issues with a high sense of urgency
• Keep Management informed of customer concerns
• Ensure all service-related invoices are properly coded within the correct General Ledger
• Other duties assigned as needed

Skills

Customer service

Teamwork

Communication

Multi-tasking

Attention to detail

Safety awareness

Basic computer skills

Education

High School diploma or equivalent

Job description

United Rentals, Inc. is seeking a shop/service associate in the United States (New York region) to support work orders, time reporting, and warranty processing.

The role emphasizes accurate documentation, urgent issue resolution, and strong customer service as part of our largest equipment rental network. You will contribute to fleet maintenance, ensure invoices are correctly coded, and collaborate with teams to meet service deadlines while delivering safety and quality.