Field Product & Aftermarket Sales Specialist

Stephenson Equipment, Inc.; Baltimore (MD); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

ESOP

Medical/Dental/Vision

401(k) match

Paid time off

Company vehicle

Gas card

Training and development

Employee-owned company

Descripción de la vacante

Stephenson Equipment, Inc. in Baltimore, MD is seeking a Product Support Sales Representative to grow parts, service, and rental solutions in the Baltimore territory.

You will work closely with customers and branch staff to identify opportunities and increase aftermarket sales while maximizing equipment uptime. This field-based role emphasizes relationship-building with national accounts and key customers, developing service agreements, extended warranties, and proactive maintenance programs to

Formación

• Associate degree or 6 months to 1 year of related construction equipment experience and/or training.
• Ability to read, interpret, and communicate technical and business information.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and solve practical business challenges.

Responsabilidades

• Achieve monthly, quarterly, and annual parts and service sales goals.
• Increase aftermarket parts and service sales throughout SEI's existing market.
• Develop and grow participation in service agreement and preventive maintenance programs.
• Serve as a customer advocate by identifying needs and delivering timely solutions.
• Expand attachment sales and rental revenue opportunities.
• Support rental equipment revenue through service and repair business development.
• Coordinate the sale of extended warranties and preventative maintenance contracts.
• Strengthen relationships with National Accounts and key customers.
• Build and maintain a strategic Key Accounts portfolio.
• Collaborate with branch service departments to understand customer needs, labor availability, and service capabilities.
• Partner with the marketing team to support parts and service promotional campaigns.
• Utilize manufacturer tools such as JCB LiveLink to identify and document opportunities.
• Track and report lost sales opportunities.
• Develop and support customer feedback and satisfaction initiatives.
• Conduct daily field-based sales calls throughout the assigned territory.
• Deliver an exceptional customer experience while helping customers maximize equipment uptime and productivity.

Conocimientos

Customer service

Communication

Relationship building

Sales

Negotiation

Field sales

Educación

Associate degree or technical training

Herramientas

JCB LiveLink

Telematics familiarity

Descripción del empleo

Stephenson Equipment, Inc. in Baltimore, MD is seeking a Product Support Sales Representative to grow parts, service, and rental solutions in the Baltimore territory.

You will work closely with customers and branch staff to identify opportunities and increase aftermarket sales while maximizing equipment uptime. This field-based role emphasizes relationship-building with national accounts and key customers, developing service agreements, extended warranties, and proactive maintenance programs to