Service Writer & Customer Support Specialist

Clarke Power Services, Inc.; Memphis (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance starts day 1

HSA Contribution

401K Plan

Paid Holidays

Life Insurance

Perks Discounts

Great Team

Job summary

Clarke Power Services, Inc. in Memphis, TN, is seeking a Service Writer/Customer Support Representative to uphold our commitment to customer service. This role involves updating customers on repairs, processing invoices, and writing clear repair orders.

Diesel technician background and a valid driver’s license are strongly encouraged, with ASE certifications encouraged and growth opportunities within a team-oriented environment.

Qualifications

• High school diploma or GED required; ASE certifications strongly encouraged.
• Diesel technician background strongly encouraged.
• CDL is a plus.
• Ability to build professional relationships with customers.
• Must be able to stay self-motivated.

Responsibilities

• Retail focus – Customer Relationship.
• Solicit sale of new or additional services.
• Strong Data Entry Skills.
• Utilizes computer system for updating customers on ongoing repairs in shop or field, processing service invoices to include warranty claims.
• Communicating with customer in person, over the phone and using computer.
• Handle/resolve service-related concerns.
• Responsible for writing clear and informative repair orders.

Skills

Retail focus

Strong Data Entry

Customer communication

Service invoice processing

Repair orders writing

Writing in-person and phone updates

Education

High school diploma or GED

Diesel technician background

ASE certifications

CDL is a Plus

Ability to build customer relationships

Self-motivation

Tools

N/A

Job description

Clarke Power Services, Inc. in Memphis, TN, is seeking a Service Writer/Customer Support Representative to uphold our commitment to customer service. This role involves updating customers on repairs, processing invoices, and writing clear repair orders.

Diesel technician background and a valid driver’s license are strongly encouraged, with ASE certifications encouraged and growth opportunities within a team-oriented environment.