Automotive Service Writer

City Auto Memphis; Memphis (TN); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% company match

120 hours of PTO after 90 days

Uniforms provided

Gym membership

Employee discounts on vehicles and wrv

Job summary

City Auto Sales in Memphis, TN is seeking an Automotive Service Writer who greets customers, listens to concerns, and documents vehicle needs accurately.

You will translate repair findings for technicians, present service options with confidence, and keep estimates and invoices properly documented through the service visit from drop-off to delivery.

This is a customer‑facing, fast‑paced role with real earning potential through base pay plus commission and opportunities for long‑term growth.

Qualifications

• Valid driver's license required.
• HS diploma or equivalent.
• Working knowledge of auto parts and mechanical systems.
• Basic computer skills and strong communication abilities.
• Experience in dealership or service shop preferred.

Responsibilities

• Serve as primary contact for customers during their service visits.
• Listen to concerns and document vehicle needs accurately.
• Communicate with technicians to translate repair findings into recommendations.
• Present service options with confidence and transparency.
• Keep estimates, approvals, and invoices properly documented.

Skills

Communication skills

Customer service

Organization

Problem solving

Education

High school diploma or equivalent

Valid driver's license

Tools

CDK

Reynolds & Reynolds

POS systems

Parts catalogs

Job description

City Auto Sales - Memphis, TN

Are you a people‑person who thrives in a fast‑paced environment and knows how to keep things moving? City Auto Sales in Memphis is growing quickly and looking for an Automotive Service Writer who brings energy, confidence, and strong communication skills to the front of the shop.

This is a customer‑facing role with real earning potential and long‑term opportunity. You will be a key connector between customers and technicians, helping to keep the shop running smoothly while delivering a professional, positive experience from start to finish.

What You'll Be Doing

As an Automotive Service Writer, you will serve as the primary point of contact for customers throughout their service visit. This includes greeting customers, listening carefully to their concerns, and accurately documenting vehicle needs. You will communicate closely with technicians to understand repair findings, translate technical information into clear and honest recommendations, and present service options with confidence and transparency. Throughout the day, you will provide timely updates, keep repair orders moving efficiently, and ensure all estimates, approvals, and invoices are properly documented in the system. Daily shop meetings help keep everyone aligned, proactive, and focused on delivering a smooth, professional experience from drop‑off to vehicle delivery.

This role is ideal for someone who is assertive, organized, growth‑minded, and enjoys solving problems on the fly.

How We Take Care of Our Team

We believe great service starts with taking care of the people who deliver it.

• Compensation: Base salary plus commission based on gross profit
  • Realistic annual earnings of $45,000-$52,000
• Schedule: Monday-Friday, 7:00 AM-6:00 PM, with rotating Saturdays
  • Sundays always off
• Benefits & Perks:
  • Health, dental, vision, and life insurance
  • 401(k) with 4% company match
  • 120 hours of PTO after just 90 days
  • Uniforms provided
  • Gym membership
  • Employee discounts on vehicles and services
  • Company‑sponsored events and team celebrations

Bi‑weekly pay and a steady workflow create consistency and stability.

You're a Strong Fit If You Are

• Assertive, punctual, and comfortable in a client‑facing role
• Fast‑paced, organized, and able to juggle multiple priorities
• A clear communicator who enjoys helping people make informed decisions
• A problem‑solver who thinks proactively and stays engaged

Qualifications

• Valid driver's license
• High school diploma or equivalent
• Working knowledge of auto parts and mechanical systems
• Basic computer skills and strong communication abilities

Preferred (but not required):

• Experience in a dealership, service shop, or retail parts environment
• Familiarity with CDK, Reynolds & Reynolds, or similar systems
• Experience with POS systems or parts catalogs
• Bilingual in Spanish and English

A Glimpse Into Our Culture

City Auto Sales has been serving customers across the Mid‑South, Middle Tennessee, and Southeast for over 40 years. Our service department operates with a true front‑of‑house and back‑of‑house mindset, supported by daily shop meetings, strong communication, and a team‑first approach.

We pride ourselves on a family‑style culture where people support one another, work hard, and grow together. The business is expanding rapidly, and this is an opportunity to join a department that is building for the future.

We provide breakfast and lunch on Saturdays and are closed on Sundays.