Service Writer & Customer Support Specialist

Clarke Power Services; Memphis (TN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Hiring Bonus up to $1500

Weekly Pay

Medical Insurance starts first day

401K with company contribution

Paid holidays and vacation

Life and disability insurance

Perks discounts across the country

Great team of people

Job summary

Clarke Power Services in Memphis is seeking a Service Writer Customer Support Representative to maintain strong customer service, process service invoices, and update customers on repairs. This full-time role offers a Monday–Friday shift 7:00am–4:00pm, a competitive salary, comprehensive benefits, and a hiring bonus up to $1500 to recognize your contribution.

Ideal candidates will have a diesel tech background, a GED, ASE certifications, and the ability to build professional relationships with

Qualifications

• Diesel technician background strongly encouraged.
• High school diploma or GED.
• ASE certifications strongly encouraged.
• CDL is a Plus.
• Ability to create professional relationships with customers.
• Ability to stay self-motivated.

Responsibilities

• Retail focus – Customer Relationship
• Solicit sale of new or additional services
• Strong Data Entry Skills
• Utilizes computer system for updating customers on ongoing repairs in shop or field, processing service invoices to include warranty claims.
• Communicating with customer in person, over the phone and using computer
• Handle/resolve service-related concerns
• Responsible for writing clear and informative repair orders

Skills

Customer service

Data entry

Relationship building

Sales mindset

Education

Diesel tech background

GED

ASE certifications

CDL a plus

Job description

Clarke Power Services in Memphis is seeking a Service Writer Customer Support Representative to maintain strong customer service, process service invoices, and update customers on repairs. This full-time role offers a Monday–Friday shift 7:00am–4:00pm, a competitive salary, comprehensive benefits, and a hiring bonus up to $1500 to recognize your contribution.

Ideal candidates will have a diesel tech background, a GED, ASE certifications, and the ability to build professional relationships with