Service Writer & Customer Solutions Specialist

Atlantic Tractor Llc; Pocomoke City (MD); On-site; USD 28,000 - 33,000; Full time

Job summary

Atlantic Tractor in Pocomoke City, Maryland, is seeking a Service Writer to support the Service Manager by maintaining accurate reports, handling customer inquiries, and preparing work orders to ensure technicians have a smooth workflow.

You will quote repairs, sell labor and parts, and help drive efficiency and customer satisfaction while following safety rules. A high school diploma and basic computer skills are required; prior experience in sales, service, or mechanical fields is a plus.

Qualifications

• Experience in customer-facing roles and service environments.
• Basic computer and accounting practices knowledge.
• Ability to work well in a team and adapt to a fast-paced shop setting.

Responsibilities

• Answer customer inquiries for the Service Department.
• Open and manage work orders from start to invoicing.
• Update customer profiles with job details and hours.

Skills

Customer service

Sales

Teamwork

Education

High School Diploma

Tools

Accounting software

Job description

Atlantic Tractor in Pocomoke City, Maryland, is seeking a Service Writer to support the Service Manager by maintaining accurate reports, handling customer inquiries, and preparing work orders to ensure technicians have a smooth workflow.

You will quote repairs, sell labor and parts, and help drive efficiency and customer satisfaction while following safety rules. A high school diploma and basic computer skills are required; prior experience in sales, service, or mechanical fields is a plus.