Customer-Focused Service Writer

Atlantic-Tractor; Clayton (DE); On-site; USD 28,000 - 33,000; Full time

Job summary

Atlantic Tractor in Clayton, Delaware is seeking a Service Writer to assist the Service Manager with daily operations, including handling customer inquiries, updating repair status, and preparing work orders to keep technicians productive.

The role requires strong customer service, ability to generate quotes, and teamwork to meet budgets and goals. A high school diploma or GED is preferred, and candidates should be able to work in a fast-paced environment with extended hours during peak seasons.

Qualifications

• Previous involvement in sales, service, training or related mechanical field.
• Experience with basic computer functions and accounting practices.
• Experience working cooperatively in a team environment.
• Excellent Customer Relationship Skills.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until they are closed and invoiced.
• Updates customer profiles using equipment hours or other information from the customer work order.
• Provides guidance and generates quotes for customer machine repairs.
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
• Works with the Service Manager to identify and execute continuous process improvements.
• Communicates, enforces and monitors effective service department processes to ensure customer satisfaction.
• Reviews work orders for completeness and accuracy prior to customer billing prior to Service Manager review.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High School Diploma/GED

Job description

Atlantic Tractor in Clayton, Delaware is seeking a Service Writer to assist the Service Manager with daily operations, including handling customer inquiries, updating repair status, and preparing work orders to keep technicians productive.

The role requires strong customer service, ability to generate quotes, and teamwork to meet budgets and goals. A high school diploma or GED is preferred, and candidates should be able to work in a fast-paced environment with extended hours during peak seasons.