Service Writer & Customer Care Specialist

Atlantic-Tractor; Pylesville Heights (MD); On-site; USD 27,552 - 33,062; Full time

Job summary

Atlantic Tractor in Whiteford, Maryland seeks a Service Writer to assist the Service Manager in maintaining accurate service reports. You will be a primary contact for customers, manage work orders, and ensure repairs progress efficiently with technicians.

The role requires high school diploma or equivalent, strong customer relations, and experience with basic computer functions and accounting. May require extended hours during peak seasons and a focus on accuracy and customer satisfaction.

Qualifications

• High School Diploma, GED or equivalent experience required.
• Excellent Customer Relationship Skills.
• Experience working cooperatively in a team environment.
• Experience with basic computer functions and accounting practices.
• Previous involvement / experience in activities such as sales, service, training or other related work within a mechanical field.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until they are closed and invoiced.
• Updates customer profiles using equipment, hours, or other information from the customer work order.
• Provides guidance and generates quotes for customer machine repairs.
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
• Works with the Service Manager to identify and execute continuous process improvements.
• Communicates, enforces and monitors effective service department processes to ensure customer satisfaction.
• Reviews work orders for completeness and accuracy prior to customer billing prior to Service Manager review.

Skills

Customer service

Teamwork

Multitasking

Customer relations

Sales experience

Education

High School Diploma or GED

Job description

Atlantic Tractor in Whiteford, Maryland seeks a Service Writer to assist the Service Manager in maintaining accurate service reports. You will be a primary contact for customers, manage work orders, and ensure repairs progress efficiently with technicians.

The role requires high school diploma or equivalent, strong customer relations, and experience with basic computer functions and accounting. May require extended hours during peak seasons and a focus on accuracy and customer satisfaction.