Dynamic Service Advisor: Equipment Repairs & Quotes

Atlantic-Tractor; Pocomoke City (MD); On-site; USD 28,000 - 33,000; Full time

Job summary

Atlantic Tractor in Pocomoke City, MD is seeking a Service Writer to support the Service Manager with daily operations, open work orders, and customer communications. You will prepare quotes, process work orders, and ensure timely updates to customers.

The role emphasizes accuracy, teamwork, and a strong customer focus, with opportunities to grow in a dealership that supports continuous improvement and a safe, productive shop environment.

Qualifications

• High School Diploma, GED or equivalent experience required.
• Excellent Customer Relationship Skills are essential.
• Experience in sales, service or training within a mechanical field is preferred.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open work orders and maintain control until they are closed and invoiced.
• Update customer profiles with equipment, hours, or other information from the work order.
• Provide quotes for customer machine repairs and sell service labor and parts.
• Work with the Service Manager to identify and implement process improvements.

Skills

Customer relationship skills

Sales experience

Teamwork

Experience in mechanical field

Education

High School Diploma / GED

Job description

Atlantic Tractor in Pocomoke City, MD is seeking a Service Writer to support the Service Manager with daily operations, open work orders, and customer communications. You will prepare quotes, process work orders, and ensure timely updates to customers.

The role emphasizes accuracy, teamwork, and a strong customer focus, with opportunities to grow in a dealership that supports continuous improvement and a safe, productive shop environment.