Service Writer: Customer Solutions & Scheduling

Express Employment Professionals - Cincinnati East; Tyler (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Express Employment Professionals – Cincinnati East is seeking a Service Writer to join a growing East Texas team and act as the liaison between customers and service providers. You will translate client needs into actionable requests and help ensure timely, satisfactory service delivery.

Ideal candidates have at least 1 year in a similar field, strong communication skills, and some knowledge in tractors and equipment.

Qualifications

• 1 year or more in similar field
• Great communication skills
• Some knowledge in tractors & equipment would be preferred

Responsibilities

• Answer questions from customers and service providers
• Explain client’s needs to staff for satisfactory service delivery
• Schedule appointments, process orders, monitor delivery and handle customer complaints

Skills

Communication

Tractors knowledge

Job description

Express Employment Professionals – Cincinnati East is seeking a Service Writer to join a growing East Texas team and act as the liaison between customers and service providers. You will translate client needs into actionable requests and help ensure timely, satisfactory service delivery.

Ideal candidates have at least 1 year in a similar field, strong communication skills, and some knowledge in tractors and equipment.