Service Writer

Hunter Truck; Clearfield (Clearfield County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Hunter Truck is hiring a Service Writer in Clearfield, PA. The role focuses on managing repair orders, communicating with customers, and coordinating with technicians to ensure accurate documentation and timely updates.

The position requires a high school diploma or GED (or related experience), and a valid driver’s license. CDL is a plus, with standard full-time hours and occasional Saturdays.

Qualifications

• Must have high school diploma or GED or equivalent experience.
• Valid driver’s license required; CDL preferred.
• Experience handling repair orders or service desk duties is a plus.

Responsibilities

• Greet customers, sell needed work, write repair orders and estimate costs.
• Review repair orders for accuracy and payment type.
• Communicate with technicians and update customers on progress.
• Obtain authorization for additional work and document repairs.
• Administer warranty claims and adapt policies per manufacturer guidelines.
• Maintain repair order balance and assist parts/service teams.
• Handle inquiries and scheduling professionally.
• Keep workspace clean and comply with safety policies.

Skills

Customer service

Communication

Sales orientation

Attention to detail

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Writer

Service Admin Regular Full-Time Clearfield, PA, US

At Hunter Truck, our people are the heart of everything we do, and we’re excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location:Clearfield, PA Position Type: Full-Time Schedule: Monday through Friday, 3:30 PM to 12:00 AM, with rotating Saturdays, 8:00am - 12:00pm Address:160 Cresswood Drive, Clearfield, PA 16830

WHAT YOU’LL DO

As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will:

• Greet service customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

WHAT YOU BRING

• Education & Experience: High school diploma or GED or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Certificates & Licenses: Valid Driver’s License required; must meet company insurability standards. Commercial Driver’s License preferred .
• Physical Requirements: Regular walking and frequent standing. Occasional stooping, kneeling, crouching, or crawling. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

WHY WORK WITH US

• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered
• 401(k) with company match because your future matters
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you’re never just a number
• A legacy of stability in a company that is family-owned and trusted since 1938

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.