Customer Service Specialist / Service Writer

Yancey Bros Co.; Washington (Washington County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits package

Technician tool allowance

401k Plan strong company match

Employee profit sharing

Employee wellness program

Paid vacations

Tuition reimbursement

Ongoing training

Job summary

Yancey Bros. Co. in Georgia is seeking a Customer Service Specialist / Service Writer on-site to be the first contact for customer shop repairs and to coordinate repairs, quotes, scheduling and job tracking.

You will monitor job costs versus invoices, prereorder parts, and communicate tooling needs to Team Leaders while striving to meet service performance metrics and ensure customer satisfaction.

Qualifications

• Excellent communication and customer service skills.
• Diverse and detailed knowledge of Caterpillar products related to service and repairs.
• At least 2 years assisting customers with accounts in person and over the phone.
• Experience prioritizing workflows with fluid demands.
• Extremely organized and detail oriented.

Responsibilities

• Act as the initial contact for customers and communicate with them regarding their repairs.
• Manage jobs by opening, closing, tracking, and scheduling as needed.
• Monitor the cost of the job versus the invoice amount.
• Preorder parts and communicate tooling needs to Team Leaders.
• Meet and maintain company metrics in service performance.

Skills

Excellent communication

Customer service

Caterpillar product knowledge

Accounts handling (in person/phone)

Organized with workflow prioritization

Education

Industry experience or college degree

Tools

Microsoft Office

Job description

Customer Service Specialist / Service Writer

Job Category: Administrative

Requisition Number: CUSTO005981

• Posted : August 25, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Washington EM
228 Andrew Dr.
Washington, GA 30673, USA

Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Customer Service Specialist (on-site), you will be essential in ensuring the proper communication within the Machine Service Center as well as with customers, internal and external. You will serve as the initial contact for customer shop repairs. You will quote, schedule, open, close and track jobs. This position will also be responsible for monitoring cost of the job versus invoice amounts, setting target dates, and tracking jobs. Your goal is to ensure customer satisfaction.

Primary Responsibilities:

• Act as the initial contact for customers and communicate with them regarding their repairs.
• Manage jobs by opening, closing, tracking, and scheduling as needed.
• Monitor the cost of the job versus the invoice amount.
• Preorder parts and communicate tooling needs to Team Leaders.
• Meet and maintain company metrics in service performance.

Additional Responsibilities:

• Participate in required safety program, and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should have excellent communication skills. You should possess a strong sense of urgency and desire to provide superior customer service with a diverse and detailed knowledge of Caterpillar products as related to service and repairs. The ability to take direction and work in a team environment is essential to this position as well.

Education/Experience:

• Specific industry experience desired or equivalent college degree.

Required Qualifications/Skills:

• Excellent communication and customer service skills.
• Diverse and detailed knowledge of Caterpillar products as related to service and repairs. Generally this may encompass 3-5 years experience with troubleshooting and repairs.
• At least two (2) years assisting customers with accounts in person and over the phone
• Experience prioritizing work flows that have fluid demands
• Extremely organized

Preferred Qualifications/Skills:

• Microsoft office

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Competitive Pay
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Tuition Reimbursement
• Ongoing Training

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.