Service Writer & Client Liaison - Estimates & Repairs

Davey Coach Bus Sales; Sedaila (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Vacation time off

Holidays

401k match

Medical coverage

Life insurance

Job summary

Davey Coach Sales in Colorado is seeking a Service Writer to act as the liaison between customers, the shop, and third-party vendors, educating customers on repairs and preparing cost estimates. The role also serves as a backup to the Mobile Service Coordinator.

Responsibilities include coordinating with technicians and foreman, managing work orders, and guiding customers through the repair process with courtesy and timeliness.

Qualifications

• Graduation from High School or GED.
• Valid driver’s license with a good-standing MVR.
• 2 years of previously related experience in a service writer role.

Responsibilities

• Resolve repairs for customers by communicating with the Service Technician, Shop Foreman, Parts Department and, most importantly, the customer
• Quickly respond to customers, either in person or via phone, to ensure that customers receive prompt, courteous, and effective assistance
• Maintain and control work orders to ensure flow of assigned jobs
• Perform all daily functions to ensure customer needs are met in a timely and efficient manner
• Assign jobs to the proper technician based upon the technician’s capabilities and training to ensure that the highest quality of work is delivered
• Handle incoming calls to meet the caller’s expectations in a professional and timely manner.
• Write and complete work orders in a professional style
• Communicate customer needs with Service Technicians and Shop Foreman
• Acting as the backup for mobile service, being the point of contact for customers who require mobile service. This includes scheduling, collaborating with mobile technicians to ensure they have the necessary tools, equipment, and parts for the job, & preparing and presenting service estimates to customers, including cost breakdowns and timelines.

Education

High School Diploma or GED

Job description

Davey Coach Sales in Colorado is seeking a Service Writer to act as the liaison between customers, the shop, and third-party vendors, educating customers on repairs and preparing cost estimates. The role also serves as a backup to the Mobile Service Coordinator.

Responsibilities include coordinating with technicians and foreman, managing work orders, and guiding customers through the repair process with courtesy and timeliness.