Service Writer

Davey Coach Sales; Sedaila (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

No night/weekend shifts

Paid time off

9 paid holidays

401k with 4% company match

Medical, Dental, Vision

Job summary

Davey Coach Sales in Colorado is seeking a Service Writer to act as the liaison between customers, the shop, and third‑party vendors. You will educate customers on repairs and prepare cost estimates for repairs/transactions.

This position will also serve as a back‑up to our Mobile Service Coordinator. Responsibilities include handling work orders, scheduling, communicating with technicians, and ensuring timely, courteous service for customers.

Qualifications

• High School diploma or GED required.
• Valid driver’s license with a clean MVR.
• 2 years of related experience in a service writer role preferred.
• Highly organized with the ability to prioritize multiple concurrent assignments.

Responsibilities

• Resolve repairs for customers by communicating with the Service Technician, Shop Foreman, Parts Department and the customer.
• Respond to customers promptly in person or by phone to provide courteous and effective assistance.
• Maintain and control work orders to ensure smooth workflow of assigned jobs.
• Perform daily functions to meet customer needs in a timely and efficient manner.
• Assign jobs to technicians based on capabilities and training to ensure quality work.
• Handle incoming calls to meet customers’ expectations professionally.
• Write and complete work orders in a professional style.
• Communicate customer needs with Service Technicians and Shop Foreman.
• Act as backup for mobile service, coordinating with mobile technicians and presenting service estimates with cost breakdowns and timelines.

Skills

Organization

Prioritization

Customer service

Communication

Education

High School Diploma or GED

Job description

Davey Coach Sales is the leader in van and bus sales in Colorado and across the country. We have an immediate opening for a Service Writer in our ever growing office. You will be responsible for being the liaison between the business and the customers, as well as third-party vendors, by educating the customer on necessary repairs and by performing cost estimates for repairs/transactions. This position will also serve as a back-up to our Mobile Service Coordinator.

Your Responsibilities will include but are not limited to:

• Resolve repairs for customers by communicating with the Service Technician, Shop Foreman, Parts Department and, most importantly, the customer
• Quickly respond to customers, either in person or via phone, to ensure that customers receive prompt, courteous, and effective assistance
• Maintain and control work orders to ensure flow of assigned jobs
• Perform all daily functions to ensure customer needs are met in a timely and efficient manner
• Assign jobs to the proper technician based upon the technician’s capabilities and training to ensure that the highest quality of work is delivered
• Handle incoming calls to meet the caller’s expectations in a professional and timely manner.
• Write and complete work orders in a professional style
• Communicate customer needs with Service Technicians and Shop Foreman
• Acting as the backup for mobile service, being the point of contact for customers who require mobile service. This includes scheduling, collaborating with mobile technicians to ensure they have the necessary tools, equipment, and parts for the job, & preparing and presenting service estimates to customers, including cost breakdowns and timelines.

You will need to have:

• Graduation from High School or GED, required
• Must possess a valid driver’s license with a good-standing MVR
• 2 years of previously related experience in a service writer role, preferred
• Highly organized, able to prioritize multiple concurrent assignments

We offer a great benefit package including:

• No Night/Weekend/Holiday shifts. OT optional/available.
• Generous Vacation & Sickpaid time off.
• 9 Paid Holidays
• 401k with 4% company match
• Medical, Dental, Vision, Life Insurance, Short Term Disability, and more…..

Pay: $60-70k