Service Writer & Customer Liaison — No Nights/OT

Davey Coach Sales; Sedaila (CO); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

No night/weekend shifts

Paid time off

9 paid holidays

401k with 4% company match

Medical, Dental, Vision

Job summary

Davey Coach Sales in Colorado is seeking a Service Writer to act as the liaison between customers, the shop, and third‑party vendors. You will educate customers on repairs and prepare cost estimates for repairs/transactions.

This position will also serve as a back‑up to our Mobile Service Coordinator. Responsibilities include handling work orders, scheduling, communicating with technicians, and ensuring timely, courteous service for customers.

Qualifications

• High School diploma or GED required.
• Valid driver’s license with a clean MVR.
• 2 years of related experience in a service writer role preferred.
• Highly organized with the ability to prioritize multiple concurrent assignments.

Responsibilities

• Resolve repairs for customers by communicating with the Service Technician, Shop Foreman, Parts Department and the customer.
• Respond to customers promptly in person or by phone to provide courteous and effective assistance.
• Maintain and control work orders to ensure smooth workflow of assigned jobs.
• Perform daily functions to meet customer needs in a timely and efficient manner.
• Assign jobs to technicians based on capabilities and training to ensure quality work.
• Handle incoming calls to meet customers’ expectations professionally.
• Write and complete work orders in a professional style.
• Communicate customer needs with Service Technicians and Shop Foreman.
• Act as backup for mobile service, coordinating with mobile technicians and presenting service estimates with cost breakdowns and timelines.

Skills

Organization

Prioritization

Customer service

Communication

Education

High School Diploma or GED

Job description

Davey Coach Sales in Colorado is seeking a Service Writer to act as the liaison between customers, the shop, and third‑party vendors. You will educate customers on repairs and prepare cost estimates for repairs/transactions.

This position will also serve as a back‑up to our Mobile Service Coordinator. Responsibilities include handling work orders, scheduling, communicating with technicians, and ensuring timely, courteous service for customers.