Automotive Service Advisor – Front Desk & Customer Care

Southern Tire Mart; Marshall (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid On-the-Job Training

Job summary

Southern Tire Mart is seeking a Service Writer to greet customers professionally and explain services, current promotions, and free inspections. You will create and manage service tickets, schedule repairs with technicians, and keep customers updated on status and costs.

You will handle payments, paperwork, and maintain accurate records while keeping the front counter welcoming and aligned with our high service standards.

Qualifications

• High school diploma or GED required.
• Must be at least 18 years old and able to pass a pre-employment drug screen.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services is a plus.

Responsibilities

• Greet customers in a professional, courteous, and friendly manner.
• Clearly explain available services, current promotions, and special offerings such as free vehicle inspections.
• Create, manage, and update service tickets within the system accurately.
• Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.
• Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.
• Process payments and complete necessary paperwork upon service completion.
• Maintain accurate, up-to-date service records and documentation.
• Keep the front counter area clean, organized, and welcoming.
• Ensure every customer interaction reflects Southern Tire Mart’s high standards of service.

Skills

Verbal communication

Written communication

Multitasking

Organizational skills

Customer service experience

Education

High school diploma or GED

Tools

POS systems

Job description

Southern Tire Mart is seeking a Service Writer to greet customers professionally and explain services, current promotions, and free inspections. You will create and manage service tickets, schedule repairs with technicians, and keep customers updated on status and costs.

You will handle payments, paperwork, and maintain accurate records while keeping the front counter welcoming and aligned with our high service standards.