Automotive Service Advisor — PTO & Training Included

Southern Tire Mart; Madison (AL); Sur place; USD 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid training

Résumé du poste

Southern Tire Mart is seeking a friendly, professional customer service associate to greet guests, explain available services, and accurately create and update service tickets. You will coordinate repair schedules with technicians, communicate job status to customers, and discuss costs and timelines in a transparent, customer-friendly way.

Additionally, you will process payments, complete paperwork on service completion, maintain records, keep the front counter welcoming, and ensure every

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive or commercial tire services is a plus.

Responsabilités

• Greet customers in a professional, courteous, and friendly manner.
• Explain available services, current promotions, and special offerings such as free vehicle inspections.
• Create, manage, and update service tickets within the system accurately.
• Coordinate repair schedules with technicians and ensure timely communication with customers regarding job status.
• Discuss costs, timelines, and any additional work needed in a transparent and customer-friendly way.
• Process payments and complete necessary paperwork upon service completion.
• Maintain accurate, up-to-date service records and documentation.
• Keep the front counter area clean, organized, and welcoming.
• Ensure every customer interaction reflects Southern Tire Mart's high standards of service.

Connaissances

Sales experience

Customer service

Communication skills

Multitasking

POS systems

Service writing

Formation

High school diploma or GED

Outils

POS / service management systems

Description du poste

Southern Tire Mart is seeking a friendly, professional customer service associate to greet guests, explain available services, and accurately create and update service tickets. You will coordinate repair schedules with technicians, communicate job status to customers, and discuss costs and timelines in a transparent, customer-friendly way.

Additionally, you will process payments, complete paperwork on service completion, maintain records, keep the front counter welcoming, and ensure every