Front Counter Tire Sales & Service Advisor

Southern Tire Mart; Beaumont (TX); Sur place; USD 30 000 - 42 000; Plein temps

Résumé du poste

Southern Tire Mart in Beaumont, TX is seeking a service writer to greet customers, explain services, and create accurate tickets. You will coordinate repair schedules, communicate costs and timelines, and maintain neat front counter areas while upholding our service standards.

This role requires strong communication, multitasking, and familiarity with POS/service management systems; previous tire service knowledge is a plus.

Qualifications

• High school diploma or GED required.
• Must be 18+ and pass pre-employment drug screen.
• Experience in sales, service writing, or customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with POS/service management systems.
• Knowledge of automotive tire services is a plus.
• Flexible hours including evenings, weekends, and holidays.
• Overtime may be required.

Responsabilités

• Greet customers in a professional and friendly manner.
• Explain available services, promotions, and special offerings such as free vehicle inspections.
• Create and manage service tickets in the system.
• Coordinate repair schedules with technicians and provide status updates to customers.
• Communicate costs and timelines clearly and advise on any additional work.
• Process customer payments and handle paperwork upon service completion.
• Maintain accurate and organized service records.
• Assist in maintaining a clean and welcoming front counter area.
• Ensure all customer interactions reflect Southern Tire Mart's service standards.

Connaissances

Sales experience

Service writing

Customer service

Communication skills

Multitasking

POS software

Automotive knowledge

Formation

High school diploma

Outils

POS software

Description du poste

Southern Tire Mart in Beaumont, TX is seeking a service writer to greet customers, explain services, and create accurate tickets. You will coordinate repair schedules, communicate costs and timelines, and maintain neat front counter areas while upholding our service standards.

This role requires strong communication, multitasking, and familiarity with POS/service management systems; previous tire service knowledge is a plus.