Service Manager: Lead Fleet Service & Growth

North American Truck & Trailer, Inc; Rapid City (SD); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Full Benefits Package

Résumé du poste

Black Hills Truck & Trailer is seeking an experienced Service Manager to run a profitable service department, maximize production, and maintain service records. The role focuses on meeting sales and profit objectives while fostering strong employee relations and loyal customers.

The position requires budgeting, staff leadership, customer liaison, and compliance with safety and regulatory standards to ensure high-quality repairs and efficient operations.

Responsabilités

• Forecast goals and objectives for the department and strive to meet them.
• Prepare and administer an annual operating budget for the service department.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Monitor Technicians’ payroll records.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Serve as a liaison with factory representatives.
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
• Handle all customer complaints.
• Break down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances.
• Quality-check completed jobs.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting areas are kept clean.
• Account for all documents; ensure that none are missing.
• Collect accounts receivable for service work.
• Follow up on parts department orders to ensure parts availability.
• Must maintain and keep a safe working environment.
• Participate in all available training programs.

Description du poste

Black Hills Truck & Trailer is seeking an experienced Service Manager to run a profitable service department, maximize production, and maintain service records. The role focuses on meeting sales and profit objectives while fostering strong employee relations and loyal customers.

The position requires budgeting, staff leadership, customer liaison, and compliance with safety and regulatory standards to ensure high-quality repairs and efficient operations.