Motorsports Service Writer — Customer Care & Growth

McKie Ford Lincoln, Inc.; Sturgis (SD); Vor Ort; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401k with match

Flexible Spending

Zusammenfassung

McKie Ford Lincoln, Inc. in Sturgis, SD seeks a Service Writer to assist customers with repair and maintenance requests, ensuring the work is fixed right the first time. You will write up work orders, coordinate with technicians, and maintain accurate service records.

This role emphasizes excellent customer service, obtaining written approvals, tracking repairs, and communicating status to customers. A valid driver's license, basic computer skills, and the ability to pass background and drug

Qualifikationen

• Ability to read and comprehend instructions and information.
• Ability to operate a motor vehicle.
• Valid driver’s license and a good driving record.
• Ability to use computer and calculator.
• Ability to communicate well orally and in writing with customers, vendors and other contacts.
• Professional personal appearance.
• Must be able to pass background and drug screen checks

Aufgaben

• Greets all customers promptly and provides professional service.
• Writes up service orders and coordinates work with staff.
• Estimates costs and completion times; settles accounts.
• Communicates status of work to customers.
• Ensures repairs are completed right the first time and on time.
• Obtains written approval on repair orders.
• Inspects finished repair orders for accuracy and legibility.
• Documents repair order changes and reviews charges with customers.
• Addresses and resolves customer follow-up issues.

Kenntnisse

Reading ability

Driving

Valid driver's license

Computer skills

Communication skills

Professional appearance

Background/drug check

Tools

Calculator

Jobbeschreibung

McKie Ford Lincoln, Inc. in Sturgis, SD seeks a Service Writer to assist customers with repair and maintenance requests, ensuring the work is fixed right the first time. You will write up work orders, coordinate with technicians, and maintain accurate service records.

This role emphasizes excellent customer service, obtaining written approvals, tracking repairs, and communicating status to customers. A valid driver's license, basic computer skills, and the ability to pass background and drug