Strategic Service Manager - Profit & Quality, Benefits

North American Truck & Trailer, Inc.; Sioux Falls (SD); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Black Hills Truck & Trailer in Sioux Falls, SD, seeks an experienced Service Manager to run a productive, profitable service department. You will oversee daily operations, control costs, and build loyal customer relationships while achieving sales and profit objectives.

Responsibilities include budgeting, staffing, training, scheduling, and ensuring a safe, compliant service through strong leadership. You will coordinate with other departments, maintain records, monitor performance, and strive

Responsibilities

• Forecast goals and objectives for the department.
• Prepare and administer an annual operating budget for the service department.
• Hire, train, motivate, counsel, and monitor the performance of all service department staff.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Monitor technicians’ payroll records.
• Maintain reporting systems required by general management and the factory.
• Monitor repair order trends and service metrics.
• Ensure that customers’ service files are up-to-date and readily available for reference.

Job description

Black Hills Truck & Trailer in Sioux Falls, SD, seeks an experienced Service Manager to run a productive, profitable service department. You will oversee daily operations, control costs, and build loyal customer relationships while achieving sales and profit objectives.

Responsibilities include budgeting, staffing, training, scheduling, and ensuring a safe, compliant service through strong leadership. You will coordinate with other departments, maintain records, monitor performance, and strive