Service Writer & Advisor – Growth & Benefits

Ultipro; Portland (OR); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental, Vision insurance

Tuition reimbursement

Job summary

Ditch Witch West in Portland, OR is seeking a Service Writer/Advisor to manage service orders and ensure an excellent customer experience. Join a premier capital equipment dealer offering growth opportunities and strong support.

You will handle service and warranty orders, assist in shop workflow, check-in equipment for repair, and help customers with a positive, team-driven approach. Prior customer-service experience is valued.

Qualifications

• Familiarity with Outlook, Word, Excel, and ability to learn new programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced, team-oriented environment.

Responsibilities

• Open, maintain, proof, and close service orders efficiently.
• Oversee service and warranty work orders and assist in shop workflow.
• Check-in equipment for repair and assist customers.
• Support technicians and contribute to a positive customer experience.

Skills

MS Office

Customer service

Teamwork

Mechanical aptitude

Job description

Ditch Witch West in Portland, OR is seeking a Service Writer/Advisor to manage service orders and ensure an excellent customer experience. Join a premier capital equipment dealer offering growth opportunities and strong support.

You will handle service and warranty orders, assist in shop workflow, check-in equipment for repair, and help customers with a positive, team-driven approach. Prior customer-service experience is valued.