Heavy-Duty Service Writer & Advisor - Growth & Benefits

PAP; Marysville (OH); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k) retirement plans

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid holidays

Job summary

Pape’ Kenworth is seeking a Service Writer to join our Marysville team. You will manage service orders, coordinate warranty work, and support shop workflow while delivering a positive customer experience.

This role emphasizes teamwork, customer service, and mechanical understanding; strong communication is essential. We offer competitive pay and comprehensive benefits with growth opportunities in a family-owned company.

Qualifications

• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced, team-oriented environment.
• Mechanical aptitude; heavy truck experience is a plus.
• Familiarity with Outlook, Word and Excel; ability to learn new programs.

Responsibilities

• Open, maintain, proof and close service orders efficiently.
• Oversee service and warranty work orders and assist in shop workflow.
• Check-in equipment for repair and assist customers.

Skills

Customer relations

Communication

Teamwork

Mechanical aptitude

Tools

Outlook

Word

Excel

Job description

Pape’ Kenworth is seeking a Service Writer to join our Marysville team. You will manage service orders, coordinate warranty work, and support shop workflow while delivering a positive customer experience.

This role emphasizes teamwork, customer service, and mechanical understanding; strong communication is essential. We offer competitive pay and comprehensive benefits with growth opportunities in a family-owned company.