Service Writer / Advisor

Ultipro; Portland (OR); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, Dental, Vision insurance

Tuition reimbursement

Job summary

Ditch Witch West in Portland, OR is seeking a Service Writer/Advisor to manage service orders and ensure an excellent customer experience. Join a premier capital equipment dealer offering growth opportunities and strong support.

You will handle service and warranty orders, assist in shop workflow, check-in equipment for repair, and help customers with a positive, team-driven approach. Prior customer-service experience is valued.

Qualifications

• Familiarity with Outlook, Word, Excel, and ability to learn new programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced, team-oriented environment.

Responsibilities

• Open, maintain, proof, and close service orders efficiently.
• Oversee service and warranty work orders and assist in shop workflow.
• Check-in equipment for repair and assist customers.
• Support technicians and contribute to a positive customer experience.

Skills

MS Office

Customer service

Teamwork

Mechanical aptitude

Job description

Description

DITCH WITCH WEST – PORTLAND, OR

SERVICE WRITER / ADVISOR :

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you!

Ditch Witch West, a premier capital equipment dealer in the West, is looking for a Service Writer to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO

As our Service Writer/Advisor, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.

WHAT YOU NEED:

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced and team-oriented environment.
• Mechanical aptitude is a plus.

Compensation: $25-36/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation – Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.