Service Writer / Advisor

Papé DW, Inc.; Portland (OR); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Vacation & sick leave

Training & development

Advancement opportunities

Job summary

Pape’ West – Portland, OR is seeking a Service Writer/Advisor to manage service orders and support customers in a fast-paced shop environment. You will open, maintain, and close work orders, assist in shop flow, and ensure an excellent service experience for our customers.

The role emphasizes teamwork, strong communication, and a willingness to learn new systems. Competitive pay and robust benefits accompany a career with Papé DW, Inc.

Qualifications

• Familiarity with Outlook, Word, Excel and ability to learn new programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast-paced, team-oriented environment.
• Mechanical aptitude is a plus.

Responsibilities

• Open, maintain, proof, and close service work orders efficiently.
• Oversee service and warranty work orders daily.
• Assist in shop workflow and check-in equipment for repair.
• Provide excellent customer service and support to customers.

Skills

Customer service

Communication

Teamwork

Mechanical aptitude

Tools

Outlook

Word

Excel

Job description

DITCH WITCH WEST – PORTLAND, OR

SERVICE WRITER / ADVISOR

Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want to hear from you!

Ditch Witch West, a premier capital equipment dealer in the West, is looking for a Service Writer to join our team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO

As our Service Writer/Advisor, you will ensure that all service department work orders are opened, maintained, proofed, and closed in the most efficient way possible, all while ensuring you provide an excellent experience for our customers. Every day you will oversee service and warranty work orders, assist in shop workflow, check-in equipment for repair, and assist customers. To thrive in this role, you must love working in a team, be customer service focused, and have a winning attitude.

WHAT YOU NEED:

• Familiarity with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform at a high level in a fast‑paced and team‑oriented environment.
• Mechanical aptitude is a plus.

Compensation:

$25-36/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including -401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays - Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement - Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation- Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment - Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory!
• Employee impact - Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training - You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilitie

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.