Service Writer Advisor

Hunter Truck; Scranton (Lackawanna County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay and bonus opportunities

Comprehensive benefits package

401(k) with company match

Paid time off and holidays

Training and mentorship opportunities

Job summary

Hunter Truck in Scranton, PA, is hiring a Service Writer Advisor. In this full-time role, you will greet customers, write repair orders, and maintain accurate repair documentation while ensuring a clean and organized work area.

The ideal candidate has a high school diploma and 1-3 years of experience; a valid driver’s license is required. Hunter Truck offers a supportive work culture and a comprehensive benefits package.

Qualifications

• Must have a valid driver’s license and meet company insurability standards.
• Commercial Driver’s License and PA Insurance Appraiser License preferred.
• Ability to lift/move up to 50 lbs.

Responsibilities

• Greet customers, sell needed work, write repair orders.
• Communicate with technicians and update customers on repair progress.
• Maintain repair order balance and assist parts/service departments.

Skills

Customer service

Communication skills

Repair order management

Education

High school diploma/GED

Related experience (1-3 years)

Tools

Repair order software

Job description

Now Hiring: Service Writer Advisor

Position at a Glance

Location: Scranton, PA

Position Type: Full-Time

Schedule: Monday through Friday, 7:00 AM to 3:30 PM

Address: 2900 Stafford Avenue, Scranton, PA 18505

What You’ll Do

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

What You Bring

• Education & Experience: High school diploma/GED or one to three years of related experience and/or training, or an equivalent combination of education and experience.
• Certificates & Licenses: Valid Driver’s License required; must meet company insurability standards. Commercial Driver’s License preferred. PA Insurance Appraiser License preferred.
• Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

Why Work With Us

• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered - including medical, dental, vision, FSA and optional benefits
• 401(k) with company match because your future matters
• Competitive paid time off and paid holidays
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team-first culture where you’re never just a number
• A legacy of stability in a family‑owned company trusted since 1938

Ready to Apply?

If you want a role where you’re valued, supported, and able to grow, this is it.

Apply today and take the next step in your career.

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.