Service Writer

Hunter Truck; Uniontown (Fayette County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay and bonus

Comprehensive benefits package

401(k) with company match

Job summary

Hunter Truck in Uniontown, PA is seeking a Service Writer to join our long-standing family-owned Peterbilt dealership. You’ll manage repair orders, estimate costs, greet customers, and coordinate with technicians to keep customers informed throughout the repair process.

We offer a stable, team-first culture with room for growth, competitive pay with bonus opportunities, and a comprehensive benefits package in a full-time, Monday–Friday role.

Qualifications

• High school diploma or GED; 1–3 months related experience and/or training.
• Valid Driver’s License required; commercial license preferred; insurability standards apply.
• Equivalent education/experience may be considered.

Responsibilities

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

Skills

Customer service

Communication

Organization

Education

High school diploma or GED

1–3 months related experience

Tools

Driver's License

CDL preferred

Job description

NOW HIRING: Service Writer

At Hunter Truck, our people are the heart of everything we do, and we’re excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Uniontown, PA

Position Type: Full-Time

Schedule: Monday through Friday, 7:00 AM to 3:30 PM

Address: 100 Hunters Way, Smithfield, PA 15478

What You’ll Do

As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will:

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

What You Bring

• Education & Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Certificates & Licenses: Valid Driver’s License required, Commercial Driver's License preferred; must meet company insurability standards.
• Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

WHY WORK WITH US

• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered
• 401(k) with company match because your future matters
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you’re never just a number
• A legacy of stability in a company that is family-owned and trusted since 1938

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.