Service Writer

HUNTER TRUCK SALES & SERVICE LLC; Butler (Butler County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401(k) with company match

Training & advancement

Job summary

Hunter Truck Sales & Service LLC in Butler, PA is seeking a Service Writer for a full-time evening shift. The role focuses on greeting customers, selling needed work, writing repair orders, estimating costs, and ensuring accurate documentation.

You will coordinate with technicians, obtain authorization for additional work, and manage warranty claims while maintaining orderly records and a professional customer experience.

Qualifications

• HS diploma or GED with minimal related experience
• Valid Driver’s License required; CDL preferred; must meet insurability standards
• Regular walking, standing; ability to lift up to 50 lbs occasionally

Responsibilities

• Greet customers, sell needed work, write repair orders, estimate repair costs
• Review repair orders and ensure proper payment type
• Communicate with technicians and update customers on progress
• Obtain authorization for additional work and document repairs
• Administer warranty claims per manufacturer guidelines
• Maintain repair order balance and assist parts/service as needed
• Handle inquiries, complaints, and scheduling professionally
• Maintain a clean, safe, organized work area and follow safety policies

Skills

Customer service

Repair orders

Communication

Scheduling

Warranty claims

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Writer

Regular Full-Time Butler, PA, US

13 days ago Requisition ID: 3859

At Hunter Truck, our people are the heart of everything we do, and we’re excited to grow our team! Since 1938, our family-owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, New York, Vermont, and New Hampshire. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Butler, PA Position Type: Full-Time Schedule: Monday through Friday, 2:30 PM to 11:00 PM Address: 519 Pittsburgh Road, Butler, PA 16002

WHAT YOU’LL DO

You will:

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

WHAT YOU BRING

• Education & Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Certificates & Licenses: Valid Driver’s License required, Commercial Driver's License preferred; must meet company insurability standards.
• Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

WHY WORK WITH US

• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered
• 401(k) with company match because your future matters
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you’re never just a number
• A legacy of stability in a company that is family-owned and trusted since 1938

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.