Service Writer

Hunter Truck; Butler (Butler County); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Benefits package

401(k) match

Training & advancement

Team culture

Company stability

Job summary

Hunter Truck in Butler, PA is hiring a Service Writer to manage repair orders and communicate with customers. You will greet customers, sell needed work, write repair orders, and estimate repair costs while coordinating with technicians to keep repairs moving smoothly.

A high school diploma or GED is required, and a valid driver’s license is needed (CDL preferred). This full-time role runs Monday through Friday, 2:30 PM to 11:00 PM at 519 Pittsburgh Road.

Qualifications

• Education & Experience: High school diploma or GED; or 1–3 months of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

Education

High school diploma or GED

Job description

NOW HIRING: Service Writer

At Hunter Truck, our people are the heart of everything we do, and we’re excited to grow our team! Since 1938, our family‑owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, and New York. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

• Location: Butler, PA
• Position Type: Full‑Time
• Schedule: Monday through Friday, 2:30 PM to 11:00 PM
• Address: 519 Pittsburgh Road, Butler, PA 16002

What You’ll Do

As a Service Writer, you’ll manage repair orders efficiently and accurately, ensuring all customer needs are documented and communicated. You will:

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentationAdminister warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

What You Bring

• Education & Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Certificates & Licenses: Valid Driver’s License required, Commercial Driver's License preferred; must meet company insurability standards.
• Physical Requirements: Regular walking and frequent standing. Occasionally lift/move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

WHY WORK WITH US

• Your hard work earns real rewards with competitive pay and bonus opportunities
• Comprehensive benefits package to keep you and your family covered
• 401(k) with company match because your future matters
• Your success is our priority. We offer training, mentorship, and advancement opportunities
• A supportive, team first culture where you’re never just a number
• A legacy of stability in a company that is family‑owned and trusted since 1938

READY TO APPLY?

If you want a role where you're valued, supported, and able to grow, this is it. Apply today and take the next step in your career.

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.