Service Writer

Hunter Truck; Scranton (Lackawanna County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits package

401(k) with company match

Training and mentorship opportunities

Job summary

Hunter Truck is looking for a Service Writer in Scranton, PA. As a family-owned dealership since 1938, our commitment to quality service sets us apart. In this full-time role, you'll handle customer interactions, write repair orders, and manage repair documentation efficiently.

We value hard work and offer competitive pay, a comprehensive benefits package, and opportunities for growth. Join a team that prioritizes your career development and supports a culture of teamwork and success.

Qualifications

• High school diploma or GED required.
• Three years related experience and/or training preferred.
• Valid driver's license required.

Responsibilities

• Greet customers and sell needed work.
• Write repair orders and estimate repair costs.
• Communicate repair progress to customers.

Skills

Customer service skills

Repair order writing

Communication with technicians

Organizational skills

Education

High school diploma or GED

Three years related experience

Tools

Computer systems for order management

Job description

NOW HIRING: Service Writer

At Hunter Truck, our people are the heart of everything we do, and we’re excited to grow our team! Since 1938, our family‑owned Peterbilt dealership has built its reputation on integrity, teamwork, and outstanding service across Pennsylvania, West Virginia, New Jersey, and New York. If you’re looking for a place where your ideas matter, your growth is encouraged, and your work truly makes an impact, you’ll thrive here.

Come build your career with a team that invests in you from day one.

POSITION AT A GLANCE

Location: Scranton, PA

Position Type: Full‑Time

Schedule: Monday through Friday, 7:00 AM to 3:30 PM, with rotating Saturdays

Address: 2900 Stafford Avenue, Scranton, PA 18505

WHAT YOU’LL DO

• Greet customers, sell needed work, write repair orders, and estimate repair costs
• Ensure proper payment type is selected and perform initial review of repair orders
• Communicate with technicians and update customers on repair progress
• Obtain authorization for additional work and maintain accurate repair documentation
• Administer warranty claims and policy adjustments in accordance with manufacturer guidelines
• Maintain repair order balance and assist parts/service departments as needed
• Handle customer inquiries, complaints, and scheduling professionally
• Maintain a clean and organized work area while adhering to all safety policies

WHAT YOU BRING

• Education & Experience: High school diploma or GED required. Three years related experience and/or training preferred, or equivalent combination of education and experience.
• Certificates & Licenses: Valid driver’s license required; must meet company insurability standards.
• Physical Requirements: Regular walking and frequent standing. Occasionally lift or move up to 50 lbs. Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

WHY WORK WITH US

• Your hard work earns real rewards with competitive pay and bonus opportunities.
• Comprehensive benefits package to keep you and your family covered.
• 401(k) with company match because your future matters.
• Your success is our priority. We offer training, mentorship, and advancement opportunities.
• A supportive, team‑first culture where you’re never just a number.
• A legacy of stability in a family‑owned company trusted since 1938.

READY TO APPLY?

If you want a role where you're valued, supported, and able to grow, this is it.

Apply today and take the next step in your career.

Hunter Truck is an Equal Opportunity Employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.