Service Writer/Advisor

APEX Family LLC; Ocala (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commissions

Health insurance

Vision insurance

Dental insurance

Life insurance

401(k) with company match

Employee discounts

Paid holidays

Sick days

PTO

Job summary

Bob's Tire and Brake in Ocala, FL is seeking a skilled Service Advisor to join our team. You will greet customers, discuss needs, and coordinate with technicians to ensure honest, high-quality auto service.

The ideal candidate has automotive knowledge, excellent communication, and a customer-first mindset. We offer competitive commissions, health/vision/dental/Life insurance, 401(k) with company match, paid holidays, and clear opportunities for advancement.

Qualifications

• 2+ years of experience as a Service Advisor or in a similar customer-facing automotive role.
• Strong communication and interpersonal skills.
• Demonstrated honesty, integrity, and work ethic.

Responsibilities

• Greet customers promptly and courteously, in person or by phone.
• Serve as the interaction point between customers and technicians.
• Document customer concerns and guide diagnostics and service actions.
• Keep customers informed about completion times and costs.

Skills

Automotive knowledge

Customer service

Communication

Team player

Valid driver's license

Job description

Description

Bob's Tire and Brake in Ocala, FL, is hiring an exceptional Service Advisor to join our winning team! Bob's provides the highest-quality automotive services and is changing how people think about auto repair. We lead with honesty and integrity and do things right the first time. If you want to join a successful company that treats its employees like family, Bob's Tire and Brake is where you should be!

The Service Advisor builds strong customer relationships, provides excellent customer service, and sells recommended services and repairs. Service Advisors will greet and consult customers on their needs, while providing value-added recommendations and education on our services.

Requirements

RESPONSIBILITIES

• Ensure customers receive prompt, courteous, and effective service either in-person or by phone
• Act as point of contact between technicians and customers
• Perform vehicle walk-around and documentation of customer concerns to enable technicians to properly diagnose and service the vehicle
• Keep customers informed on completion times, service expenses, and possible changes
• Follow and promote our high standards of safety, organization, and cleanliness

QUALIFICATIONS

• Automotive knowledge with at least 2 years of working experience as a Service Advisor
• Career-minded individuals looking to grow within the company
• Exceptional customer service skills
• Honesty and integrity, with a positive attitude and strong work ethic
• Team-first mentality
• Valid driver's license

BENEFITS

• Leading compensation plans with commissions
• Generous benefits and perks (health, vision, dental, and life insurance)
• 401(k) with company match
• Employee discounts
• Paid holidays, sick days, and PTO
• Opportunity for growth!