Service Advisor – Customer Service & Sales

Bob Weaver Auto; Pottsville (Schuylkill County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health, Dental & Vision benefits

401(k)

Employee vehicle purchase discounts

Tuition assistance

Job summary

Bob Weaver Auto in Pottsville, PA seeks a Service Advisor to guide customers through vehicle service and repair from intake to completion. The role blends customer service with sales, building relationships, presenting repair options, and coordinating with technicians to keep work moving efficiently.

Automotive experience is welcome but not required; strong service orientation, consultative selling, and the ability to explain pricing professionally are valued.

Qualifications

• Strong customer service and communication skills.
• Sales experience or the ability to confidently recommend products and services.
• Dependable, organized, and able to follow through.
• Comfortable working in a fast-paced environment.
• Able to manage multiple customers and priorities at the same time.
• Comfortable learning and working in multiple computer systems.
• Professional appearance and communication.
• Valid PA driver's license.

Responsibilities

• Greet customers and check vehicles in for service.
• Listen to customer concerns and document repair needs.
• Schedule and coordinate service appointments.
• Communicate with technicians throughout the repair process.
• Keep customers informed about vehicle status, pricing, and completion times.
• Review and recommend maintenance and repair services.
• Prepare estimates and obtain customer authorization.
• Finalize repair orders and review completed work with customers.
• Follow up with customers as needed.

Skills

Customer service

Sales experience

Communication skills

Organization

Multi-tasking

Computer systems

Tools

CRM software

POS systems

Job description

Service Advisor – Customer Service & Sales

Bob Weaver Auto | Pottsville, PA

Are you great with people, comfortable talking about money, and able to keep things moving in a fast-paced environment?

Bob Weaver Auto is looking for a Service Advisor to guide customers through the vehicle service and repair process from start to finish.

This is a customer service and sales position. You will build relationships with customers, communicate repair recommendations, help customers make informed decisions about their vehicles, and coordinate with our technicians to keep work moving efficiently.

Automotive experience is preferred, but it is not required for the right candidate. Strong customer service, consultative sales, or service-industry experience can translate well into this position.

Who Will Succeed in This Role?

You may be a great fit if you:

• Enjoy working directly with customers and building relationships
• Are comfortable recommending services and asking for customer authorization
• Can explain pricing and repair recommendations confidently and professionally
• Stay organized while handling multiple customers and priorities
• Communicate well by phone, text, email, and in person
• Take ownership of customer concerns and follow through
• Enjoy working in a busy, team-oriented environment
• Want a career where your performance can increase your earning potential

What You'll Do

• Greet customers and check vehicles in for service
• Listen to customer concerns and accurately document repair needs
• Schedule and coordinate service appointments
• Communicate with technicians throughout the repair process
• Keep customers informed about vehicle status, pricing, and completion times
• Review and recommend maintenance and repair services
• Prepare estimates and obtain customer authorization
• Finalize repair orders and review completed work with customers
• Follow up with customers as needed
• Help create the level of service that keeps customers coming back

What We're Looking For

• Strong customer service and communication skills
• Sales experience or the ability to confidently recommend products and services
• Dependable, organized, and able to follow through
• Comfortable working in a fast-paced environment
• Able to manage multiple customers and priorities at the same time
• Comfortable learning and working in multiple computer systems
• Professional appearance and communication
• Valid PA driver's license

Automotive service experience is a plus, but we are willing to train a strong customer-focused candidate with the right sales ability, work ethic, and desire to learn.

Why Join Bob Weaver Auto?

• Established, family-owned dealership
• Busy service department with consistent customer traffic
• Training and career advancement opportunities
• Health, Dental & Vision benefits
• 401(k)
• Employee vehicle purchase discounts
• Payment plans for personal vehicle repairs
• Modern service facility
• Free college tuition opportunities through Strayer University for eligible employees and family members

If you are looking for more than just another customer service job—and want the opportunity to build a long-term career in the automotive industry—we would like to meet you.