Service Writer/Advisor

ELM CHEVROLET CO INC; City of Elmira (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

401(k) plus pension

Paid holidays

Vacation time

Ongoing training

Employee pricing on parts and service

Job summary

Elm Chevrolet in Elmira, NY is seeking an experienced Service Advisor/Writer to join our busy service department. Previous automotive service advising/writing experience is required and not an entry-level position.

You will greet customers, write repair orders, explain repairs and costs, and coordinate with technicians to keep service flow efficient. Competitive pay and benefits are offered as part of a team-focused environment.

Qualifications

• Prior experience as a service advisor/writer or closely related automotive service role.
• Strong customer service and communication skills.
• Ability to work with technicians and customers in a fast-paced shop.

Responsibilities

• Greet customers and discuss vehicle concerns and service needs.
• Write accurate repair orders and estimates.
• Explain recommended repairs, maintenance, and costs.
• Schedule and prioritize work to maintain shop flow.
• Communicate with technicians regarding diagnosis, repairs, and completion times.
• Keep customers informed throughout the repair process.
• Maintain accurate service records and documentation.
• Address customer questions and concerns professionally.
• Use dealership software to schedule appointments and process completed work.
• Follow up with customers to ensure a positive service experience.

Skills

Service advisor experience

Customer service

Communication

Multitasking

Tools

Dealership software

Job description

Join Our Team at Elm Chevrolet - Experienced Service Advisor/Writer

Elm Chevrolet is looking for an experienced Service Advisor/Writer to join our busy service department in Elmira, NY.

Previous automotive service advising/writing experience is required. This is not an entry-level position. Applicants without relevant automotive service experience will not be considered.

We're looking for someone who understands how a dealership service department operates, communicates well with customers and technicians, and can keep things moving in a fast-paced shop.

What You'll Do

• Greet customers and discuss their vehicle concerns and service needs.
• Write accurate repair orders and estimates.
• Explain recommended repairs, maintenance, and associated costs.
• Schedule and prioritize work to maintain efficient shop flow.
• Communicate with technicians regarding diagnosis, repairs, and completion times.
• Keep customers informed throughout the repair process.
• Maintain accurate service records and documentation.
• Address customer questions and concerns professionally.
• Use dealership software to schedule appointments, manage repair orders, and process completed work.
• Follow up with customers to ensure a positive service experience.

What We're Looking For

• Previous Service Advisor/Writer or directly related automotive service experience is required.
• Working knowledge of vehicle systems, repairs, and maintenance.
• Strong customer service and communication skills.
• Ability to communicate effectively with both customers and technicians.
• Strong organizational and multitasking skills.
• Ability to work efficiently in a busy service department.
• Basic computer skills and the ability to use dealership software.
• Valid driver's license with a good driving record.

What We Offer

• Competitive pay based on experience and performance.
• Health and dental benefits.
• 401(k) plus pension plan.
• Paid holidays and vacation time.
• Ongoing training and development.
• Employee pricing on parts and service.