Service Writer

Ag-Pro Companies; Waycross (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ag-Pro Companies is seeking an administrative assistant to support the service department at our Waycross, GA location. The role involves handling inquiries, opening and tracking work orders, maintaining records, updating customer data, and assisting with warranty claims.

The ideal candidate has a high school diploma and basic accounting knowledge, along with proficiency in Microsoft Office and general office procedures. This is a full-time on-site position with benefits.

Qualifications

• Basic understanding of accounting practices.
• Ability to use standard desktop software (Microsoft Office, Internet).
• General understanding of office procedures.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders and maintains control until closed and invoiced.
• Maintains the service library with current information under supervision.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from orders.
• Maintains accessories and supplies and processes replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges and follow-up.
• And other duties as assigned.

Skills

Accounting basics

Office procedures

Mechanical/technical terms

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Brief Description Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Brief Description Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Job Duties

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Job Requirements

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.