Service Writer

Ag-Pro-Companies-; Wilmington (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K retirement plan

Job summary

Ag-Pro Companies seeks an Administrative Assistant to support the Service Department. This role assists the service manager with on-time reports and records, and to manage inquiries and work orders.

You will maintain the service library, update customer profiles, handle accessories and supplies, and process warranty claims as needed. A High School Diploma and familiarity with basic accounting are required.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information (bulletins, manuals, multimedia) under the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May process warranty and/or product improvement claims including charges, submission and follow-up.
• Other duties as assigned.

Skills

Accounting basics

Office procedures

Mechanical/technical terms

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

• Job Category Service - Management/Admin
• Employee Type Non-Exempt FT

Contact information

• Phone [phone]
• Email [e-mail]

Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Job Duties:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Job Requirements:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.