Service Writer

Ag-Pro Companies; Findlay (OH); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision care

401(k) retirement plan

Job summary

Ag-Pro Companies is seeking an administrative support person to assist the service manager with accurate and timely reports and records for the service department at the Findlay dealership.

Responsibilities include handling inquiries, opening and tracking work orders, maintaining the service library and filing systems, updating customer profiles, and preparing replacement part orders. Occasional reporting and warranty claim processing may be required.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.

Responsibilities

• Field internal and external customer inquiries to the Service Department.
• Open and manage work orders until they are closed and invoiced.
• Maintain the service library with current information (bulletins, manuals, multimedia, etc.).
• Maintain Service Department filing and records.
• Update customer profiles using information from customer work orders.
• Maintain accessories and supplies and prepare replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• Other duties as assigned.

Skills

Basic accounting

Office procedures

Mechanical/technical terms

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Brief Description Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Brief Description Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Job Duties

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Job Requirements

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.