Service Manager

Ag-Pro Companies; Rome (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Ag-Pro Companies is seeking a Service Manager to lead the dealership's service operations in the United States, focusing on maximizing profitability and customer satisfaction. The role emphasizes developing effective processes, budgeting, staff development, and strong relationships with customers and technicians.

Responsibilities include overseeing service marketing, coordinating events, processing warranty claims, scheduling work, and ensuring all tools and vehicles are well-maintained.

Qualifications

• 3+ years experience in Service Department operations.
• Proficient with MS Office and internet functions.
• Strong written and verbal communication abilities.
• Familiar with John Deere and competitive products.
• Basic understanding of financial principles for service operations.
• Ability to analyze and interpret internal reports.
• Willingness to work extended hours including weekends.
• Excellent customer service skills.
• High School Diploma or equivalent experience.

Responsibilities

• Develops and enforces Service Department processes to ensure customer satisfaction.
• Sets annual Service Department goals and budget aligned with financial objectives.
• Develops and executes marketing plans for the Service Department and monitors progress.
• Coordinates customer clinics, field days, and promotional events.
• Submits warranty and Product Improvement Program claims within required timeframes.
• Schedules and assigns jobs and work areas based on staff skills.
• Reviews work orders for completeness before billing.
• Ensures all tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and employee development for the department.
• Performs additional duties as assigned.

Skills

Microsoft Office

Communication skills

Customer service

Leadership

Time management

Education

High School Diploma

Tools

John Deere products

Job description

Brief Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Brief Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Job Requirements

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.