Service Writer

The Larson Group; Town of Florida (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Life Insurance

401K with employer contribution

Bi-weekly Pay

Career Development

Job summary

The Larson Group Peterbilt is seeking an experienced Service Writer to join our team in New York. The role involves greeting service customers, advising on issues, and coordinating service department activities as well as supporting the warranty process.

You will help with scheduling, time-entry, and communications across departments. We offer benefits including PTO, holidays, medical/dental/life coverage, a 401K with employer contribution, bi-weekly pay, and opportunities for advancement and

Qualifications

• High School Diploma required; college/trade cert preferred but not required.
• Experience in dealership service shop environment preferred but not required.
• Strong communication and customer-service skills.

Responsibilities

• Open and close work orders with complete information.
• Record, adjust and report mechanics' time for work orders and payroll.
• Answer phone calls for the Service Department and assist with warranty paper flow.
• Resolve customer complaints and schedule appointments.
• Supervise and assist technicians with diagnosis and repairs.
• Check in new trucks and complete forms for delivery to shop.
• Coordinate with parts for special order parts and sublet repairs.
• Inform the next shift's writer of special instructions and appointments.
• Keep Service Manager informed of customer complaints and technician issues.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

College degree or trade certificate preferred

Job description

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department.

What We Offer:

• Paid Time Off
• Paid Holidays
• Medical, Dental and Basic Life
• 401K with employer contribution
• Bi-weekly Pay Schedule
• Opportunity for advancement and Career Development

Responsibilities:

• Open and close work orders providing as much information as possible.
• Record, adjust and report mechanics time for work orders and payroll.
• Help cover phone calls for the Service Department.
• Try to resolve customer complaints.
• Schedule appointments.
• Supervise and assist technicians with the diagnosis and repairs of their jobs.
• Assist with warranty repair paper flow.
• Check in new trucks delivered to the shop and complete the proper forms.
• Consult with the parts department on special order parts and sublet repairs.
• Instruct the following shift's service writer on any special instructions and appointments.
• Keep Service Manager informed of all customer complaints and technician problems.
• Perform other duties as assigned.

Qualifications:

• Should possess a High School Diploma.
• A College degree or a certificate from a trade school is preferred, but not required.
• Experience in dealership service shop environment is strongly preferred but not required.

*Please note this is a safety-sensitive position