Service Writer

Hireology; Richmond Hill (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

Roberts International Trucks is seeking a personable Service Advisor to act as the liaison between customers and service technicians. You will greet customers, listen to requests, schedule appointments, check in repairs, estimate costs and conduct inspections to ensure customer satisfaction.

Ideal candidates have excellent customer service, strong interpersonal and communication skills, and an understanding of commercial truck/automotive technology and the industry.

Qualifications

• Excellent customer service skills.
• Strong interpersonal and communication abilities.
• Understanding of commercial truck/automotive technology.

Responsibilities

• Greet customers and listen to requests.
• Schedule appointments and check in repairs.
• Estimate costs and conduct inspections.
• Convey customer concerns to service technicians with accurate repair descriptions.
• Determine repair timeline and ensure good customer service.

Skills

Customer service

Interpersonal communication

Truck/auto tech knowledge

Job description

Roberts International Trucks is looking to make an immediate hire for a qualified personable service advisor. This position is to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, checking in repairs, estimating costs, and conducting inspections. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.

We are looking for a highly motivated candidate with excellent customer service skills, interpersonal, and high communication skills. You should also understand commercial truck/ automotive technology and of the commercial truck/ automotive industry.