Service Advisor

Consolidated Truck Parts Inc; Monroe (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Consolidated Truck Parts Inc. is seeking a Service Advisor to provide outstanding customer service, coordinate repair schedules, and handle paperwork and invoicing.

The role requires clear communication with customers, technicians, and leadership, and the ability to generate estimates and approvals as part of daily operations. Based in Monroe, LA, the Service Advisor will report to the General Manager and collaborate with shop staff to ensure timely, accurate repair workflow and customer

Qualifications

• High school diploma or GED required.
• Industry specific Service Writer/Advisor experience preferred.
• Excellent communication with customers, technicians and leadership.
• Proficient computer skills for data entry and MS Office Outlook.

Responsibilities

• Communicate with customers while providing excellent customer service.
• Maintain customer repair schedule.
• Process / Paperwork Execution.
• Generate Estimates, Approvals and Invoice data accurately and consistently.
• Service Advisor reports directly to the General Manager.

Skills

Customer service

Communication

Team collaboration

MS Office

Education

High school diploma or GED

Valid driver’s license

Job description

Description

Primary responsibilities include:

• Communicate with customers while providing excellent customer service.
• Maintain customer repair schedule.
• Process / Paperwork Execution
• Generate Estimates, Approvals and Invoice data accurately and consistently.

The Service Advisor reports directly to the General Manager.

Requirements

REQUIREMENTS AND QUALIFICATIONS

• High school diploma or GED
• Industry specific Service Writer/Advisor experience
• Extensive knowledge of medium and heavy-duty truck repair and parts
• Ability to communicate equally well with customers, Technicians and leadership
• Valid driver’s license
• Proficient computer skills for iTrack data entry, use of vendor-based web applications and MS Office Outlook
• Ability to stand, sit and walk within the shop and office
• Ability to climb in and out of customer vehicles
• Ability to safety lift 20 pounds