Truck Service Advisor: Customer Liaison & Estimator

Hireology; Richmond Hill (GA); On-site; USD 40,000 - 65,000; Full time

Job summary

Roberts International Trucks is seeking a personable Service Advisor to act as the liaison between customers and service technicians. You will greet customers, listen to requests, schedule appointments, check in repairs, estimate costs and conduct inspections to ensure customer satisfaction.

Ideal candidates have excellent customer service, strong interpersonal and communication skills, and an understanding of commercial truck/automotive technology and the industry.

Qualifications

• Excellent customer service skills.
• Strong interpersonal and communication abilities.
• Understanding of commercial truck/automotive technology.

Responsibilities

• Greet customers and listen to requests.
• Schedule appointments and check in repairs.
• Estimate costs and conduct inspections.
• Convey customer concerns to service technicians with accurate repair descriptions.
• Determine repair timeline and ensure good customer service.

Skills

Customer service

Interpersonal communication

Truck/auto tech knowledge

Job description

Roberts International Trucks is seeking a personable Service Advisor to act as the liaison between customers and service technicians. You will greet customers, listen to requests, schedule appointments, check in repairs, estimate costs and conduct inspections to ensure customer satisfaction.

Ideal candidates have excellent customer service, strong interpersonal and communication skills, and an understanding of commercial truck/automotive technology and the industry.