Service Writer

Mile High Harley-Davidson of Parker; Parker (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Service Writer to enhance customer relations and manage service operations. This role emphasizes exceptional customer service, acting as the vital link between clients and technicians. You'll be responsible for assessing customer needs, ensuring timely updates on service progress, and maintaining high standards of service quality. Join a team that values freedom, quality, and family, and be part of a dynamic environment where your contributions are recognized and celebrated. If you have a passion for client service and a knack for multitasking, this position is perfect for you!

Benefits

Competitive Pay

401(k) Matching

Medical, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Employee Discounts

Fun Work Environment

Qualifications

• 2 years of customer service experience preferred.
• Ability to read, write and speak English fluently.

Responsibilities

• Meet with customers to determine their motorcycle service needs.
• Monitor motorcycle progress and update customers frequently.
• Oversee technicians and ensure quality control.

Skills

Customer Service

Multitasking

Communication Skills

Basic Knowledge of Power-Sports

Education

High School Diploma or Equivalent

Tools

Computers/Business Machines

Job description

Job Summary: We are looking for a Service Writer to join our team! The service writer is the liaison between customers and our technicians. They handle all communications with the customer, from motorcycle intake through delivery back to the customer, and all follow up. This is a customer service position first - technical background is not really required - though some basic knowledge of power-sports makes and model is helpful.

Salary: $40,000.00 - $60,000.00 per year

Benefits:

• Competitive pay
• 401(k) matching
• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• Employee discounts
• Fun work environment

Responsibilities:

• Meet with customers and determine their needs for repair and/or service of their motorcycle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
• Monitor the progress of each motorcycle throughout the day, and update customers frequently
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications:

• High school diploma or equivalent
• Valid CO driver’s license & clean driving record
• 2 years customer service experience preferred
• Ability to read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers/business machines

About Us: Mile High Harley-Davidson prides ourselves on the ability to provide excellent client service to every person who visits our four dealerships. We believe in freedom; we believe in our products and most importantly we believe in each other. It is with excellent leadership, an indisputable dedication to the concept of quality and family, and of course the Mile-High flair that makes us the flagship Denver/Metro dealerships. In 20 years, we've earned an abundance of awards to include Gold, Silver, and Bronze Bar & Shield Circle of Excellence Awards. Come experience the difference and join our family!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.