Service Writer

Power Motive Corporation; Denver (CO); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Service Writer to join their dynamic team in Denver. This role involves managing work orders, handling customer inquiries, and ensuring superior service delivery. The ideal candidate will have a friendly demeanor, strong communication skills, and a knack for organization. You will play a vital role in maintaining customer satisfaction and ensuring smooth operations within the service department. If you are passionate about providing excellent service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Outgoing and friendly personality with excellent communication skills.
• Experience in a service department is preferred.

Responsibilities

• Open and maintain control of work orders until completion.
• Handle repair order charges and manage customer profiles.

Skills

Communication Skills

Customer Service

Organizational Ability

Computer Skills

Understanding of Mechanical/Technical Terms

Education

High School Diploma or GED

Tools

Paycom

PFW/CDK

Job description

Join to apply for the Service Writer role at Power Motive Corporation.

Responsibilities include:

1. Opening and maintaining control of work orders until completion and invoicing.
2. Handling repair order charges, parts, warranty validation, and claims coverage, including computation, submission, and follow-up.
3. Managing time cards and inputting data into Paycom and PFW/CDK.
4. Coding invoices for payment.
5. Returning cores and unused parts from service work orders.
6. Maintaining a clean and safe work environment.
7. Accounting for all time and materials used in duties performed.
8. Handling service department filing and records.
9. Updating customer profiles with relevant information from work orders.
10. Maintaining accessories and supplies, and preparing replacement orders for approval.
11. Ensuring service truck licensing, insurance, and DOT inspection records are up-to-date.
12. Performing other duties as assigned.

Customer Service:

1. Answering phones, directing calls, assisting or taking messages.
2. Handling customer complaints and concerns.
3. Greeting customers courteously.
4. Demonstrating commitment to superior customer service and ethical practices.

Qualifications:

1. Outgoing, friendly personality with excellent communication skills.
2. Experience in a service department.
3. Ability to prepare reports and correspondence.
4. Good computer skills and organizational ability.
5. Understanding of mechanical/technical terms.
6. High school diploma or GED.

Physical Demands:

• Moderate noise level.
• Use of both hands required.