Service Writer / Advisor - 20144029

Papé Material Handling; Union Gap (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in capital equipment is seeking a Service Writer/Advisor in Yakima, WA. This role involves managing service orders, assisting customers, and ensuring a positive experience. Ideal candidates will have strong customer service skills and mechanical aptitude. Join a family-owned company with a commitment to employee growth and a comprehensive benefits package.

Benefits

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

Paid holidays

Flexible spending accounts

Qualifications

• Entry level position requiring teamwork and excellent customer service skills.
• Ability to adapt to changing priorities and manage multiple projects.

Responsibilities

• Ensure efficient management of service department work orders.
• Assist in shop workflow and customer interactions.

Skills

Customer relations

Communication

Mechanical aptitude

Tools

Outlook

Word

Excel

Job description

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****PAPE MATERIAL HANDLING- YAKIMA, WA****

• SERVICE WRITER / ADVISOR: Do you love working with a wide variety of people, building relationships with customers, and solving problems? Can you adapt to changing priorities and balance several projects at once? If so, we want you on our team! Pape Material Handling, the premier capital equipment dealer in the West, is looking for a Service Writer to join their team in Yakima.

As our Service Writer, you will ensure that all service department work orders are opened, maintained, proofed, and closed efficiently, while providing an excellent experience for our customers. Your daily tasks will include overseeing service and warranty work orders, assisting in shop workflow, checking in equipment for repair, and helping customers. To succeed, you must enjoy teamwork, have excellent customer service skills, and a positive attitude.

Essential Skills Include

• Fluency with Outlook, Word, Excel, and the ability to learn new computer programs.
• Excellent customer relations and communication skills.
• Ability to perform well in a fast-paced, team-oriented environment.
• Mechanical aptitude is required.

Why Work For Pape

• Competitive pay based on skills, training, and experience.
• Outstanding benefits including 401(k) & Roth 401(k) with company match, medical, dental, vision, prescription insurance, flexible spending accounts, life insurance, short- and long-term disability, employee assistance program, training, and tuition reimbursement.
• Progressive vacation plans, sick leave, and paid holidays, with tiers based on seniority.
• Opportunities for advancement within a growth-oriented organization.
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
• Largest equipment and parts inventory in the West.
• Open-door policy for employee voice and impact.
• Training and mentoring to support your growth.

*****The Pape Group maintains a drug-free workplace and requires candidates to pass a pre-employment drug test.*****

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Warehousing and Storage

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