Service Writer

Automotive Specialists; Oshkosh (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Automotive Specialists is seeking a Service Writer to act as the face and voice of the shop, interfacing with customers to understand needs and ensure top-quality service. The ideal candidate blends automotive knowledge with a friendly, ethical approach to foster loyalty and trust, contributing to overall shop success.

This role requires strong communication, the ability to schedule, diagnose, and provide accurate estimates, and the willingness to work weekends and some holidays in a fast-paced

Qualifications

• Solid understanding of automotive services.
• Friendly and engaging personality.
• Strong commitment to maintaining the highest ethical standards.

Responsibilities

• Schedule appointments with customers.
• Ensure effective communication between service technicians and customers.
• Inspect vehicles and accurately diagnose problems.
• Provide estimates to customers based on parts and labor costs and deductibles after verifying warranty coverage.
• Prepare accurate repair orders, detailing problems and approving repairs.
• Update customers with any service recommendations from technicians.
• Maintain and expand knowledge of automotive maintenance and repairs.
• Must be at least 18 years old.
• Possess a high school diploma or GED.
• Hold a valid driver’s license.
• Be dependable, honest, and outgoing.
• Be available to work weekends and some holidays.

Skills

Customer service

Communication

Ethics

Education

High School Diploma / GED

Job description

Automotive Specialists is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.

As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.

Service Writer Responsibilities:

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Automotive Specialists customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver's license
• Dependable, honest and outgoing
• Available to work weekends and some holidays

Contact Us Today!

Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!

Very knowledgeable and patient technicians.

Super nice and super quick! We are from out of state and had car trouble. We called and they got us in and repaired it on a Friday. Very friendly and knowledgeable. A++++

I have been bringing my cars here for well over ten years and have always had great experiences and worthy repairs! Today I brought in a new used car I bought for a diagnostic and recharge, and the whole thing was done in ~2 hours. The price was reasonable and my AC blows cold once again.Don't hesitate to bring your vehicles to Automotive Specialists ??