Service Writer

Vermeer Corporation; Michigan; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health Coverage: Medical, dental, vision

Financial Perks: 401(k), profit sharing

Paid Time Off: Vacation, sick days, holidays

Company-paid life, AD&D, and disability insurance

Top-Notch Equipment and tools

Job summary

Vermeer Corporation in Mancelona, MI, is looking for a Service Writer to join our team. This role involves initiating service processes, managing workflow, and maintaining customer relationships. Ideal candidates will have at least 4 years of experience in service for vehicles or construction equipment and strong communication skills.

The position offers benefits such as health coverage, 401(k), and paid time off. Join us to become Equipped to Do More and make a positive impact in our community.

Qualifications

• Minimum of 4 years’ experience in vehicle or construction equipment service or equivalent.
• Ability to operate a forklift and lift up to 50 pounds.
• Must pass background check, drug screen, and MVR check.

Responsibilities

• Assign service jobs to technicians based on skill and availability.
• Schedule road service calls efficiently.
• Maintain communication with customers regarding service status.

Skills

Customer service skills

Detail-oriented

Strong communication skills

Technical knowledge of equipment

Education

High School diploma or equivalent

Tools

CDK

Microsoft Office

Job description

Service Writer –Mancelona, MI

Location: Mancelona, MI. Job Type: Full-Time.

About Vermeer Midwest

At Vermeer Midwest, we’re not your average equipment dealership. We’re a family-owned company built on strong values, hard work, and a team-first culture. Every day, our people roll up their sleeves and make a real impact—for each other, our customers, and our communities. If you're ready to be Equipped to Do More, we’d love to meet you.

Schedule

Day Shift, Overtime, Monday to Friday.

What You’ll Do

We are seeking a highly organized and customer-focused Service Writer to join our team. This role is paid hourly and is not commission based. This role is essential in initiating service and repair processes, verifying warranty coverage, developing estimates, and maintaining strong customer relationships. The Service Writer also plays a key role in assigning jobs to technicians, managing workflow, and ensuring accurate invoicing.

• Assign service jobs to technicians based on skill, availability, and shop flow.
• Schedule road service calls efficiently and economically.
• Maintain proactive communication with customers regarding service status.
• Review and finalize repair orders for accuracy in parts, labor, and materials.
• Submit and reconcile warranty claims with vendors.
• Address and elevate customer complaints to the Service Manager.
• Stay current on technical and product knowledge for all equipment sold.
• Participate in company communication efforts including meetings and huddles.
• Maintain professional relationships with team members and customers.

What You Bring

• High School diploma or equivalent required.
• Minimum of 4 years’ experience in vehicle or construction equipment service, or equivalent.
• Solid technical knowledge of equipment and repair processes.
• Detail-oriented and deadline-driven.
• Strong communication and customer service skills.
• Ability to safely operate a forklift and lift up to 50 pounds.
• Proficiency in CDK, Microsoft Office, and internet-based tools.
• Must pass background check, drug screen, and MVR check.

Why You’ll Love Working Here

• Health Coverage: Medical, dental, vision
• Financial Perks: 401(k), profit sharing
• Paid Time Off: Vacation, sick days, holidays
• Protection: Company-paid life, AD&D, and disability insurance
• Top-Notch Equipment and tools in a clean, newer service truck

Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.