Service Writer

Lithia & Driveway; Frisco (TX); Vor Ort; USD 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Zusammenfassung

Kia Frisco, part of Lithia & Driveway, is seeking a Service Advisor who builds relationships, processes service requests, and delivers an exceptional experience. You’ll communicate with customers and technicians, prepare estimates, write repair orders, and manage warranty claims.

Requirements include 1+ year Service Advisor experience, 1+ year automotive technician experience a plus, and strong teamwork with solid customer service. Benefits include medical, dental, vision, 401(k), and more.

Qualifikationen

• 1+ year of Service Advisor experience.
• 1+ year of automotive technician experience is a plus.
• Team player focused on exemplary customer service.
• 1 year of mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license in your state of residence.

Aufgaben

• Serve as the communicator between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Kenntnisse

Service in service advisory

Customer service

Team player

Mechanical understanding

Jobbeschreibung

Dealership:

L0455 Kia of Frisco

Kia Frisco

Join one of the largest Kia dealerships in Texas. Kia Frisco is growing, and we’re looking for a customer-focused Service Advisor who thrives on building relationships, following proven processes, and delivering an exceptional service experience.

What You’ll Do

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed ofservice specials, completion times and service expenses.

What You Bring

• 1 or more years of previous Service Advisor experience
• 1 or more years experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• 1 year of mechanical understanding of an automobile.
• Acceptable driving record and a valid driver’s license in your state of residence

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams deliveringAuto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership,Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions