Service Advisor

Kia of Round Rock; Round Rock (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Life Insurance

Lithia Learning Center

Job summary

Kia of Round Rock is seeking a Service Advisor to join our team in Round Rock, TX. This on-site role will act as the liaison between customers and technicians, ensuring clear understanding of needed services and approvals while managing RO entry and warranty administration.

The ideal candidate has prior service-advisor experience, a polished demeanor, and the ability to explain technical concepts to non-technical customers. Strong teamwork and customer service are essential.

Qualifications

• Previous Service Advisor/Service Writer experience.
• Polished and professional demeanor.
• Ability to communicate technical terms to a non-technical audience.
• Team player with strong customer service skills.

Responsibilities

• Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keep customer informed of service specials, completion times and service expenses.

Skills

Service advisor experience

Professional communication

Team player

Technical explanation ability

Education

High School diploma or equivalent

Job description

Dealership:L0457 Kia of Round RockKIA of Round RockService AdvisorPay: Salary can vary, base with incentivesSchedule: Full Time with Saturday availabilityOn-site position in Round Rock, TexasWhy Work for Us?Train under industry leading professionals that will support your career goals.Steady flow of business to support income growth.What You'll DoServe as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Administer the manufacturer warranty for qualifying vehicle repairs.Keep customer informed of service specials, completion times and service expenses.What You'll BringPrevious Service Advisor/Service Writer experiencePolished and professional demeanorAbility to communicate technical terms to a non-technical audienceCreate a truly memorable experience for our customersAbility to work well in a team environmentValid Driver's License with acceptable driving recordTotal RewardsWe offer a comprehensive benefits package designed to support you and your family, including:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsAdditional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.About UsAt Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Reasonable accommodations may be made to enable individuals to perform the essential functions.