Service Writer

Skyworks LLC; Fort Myers (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

Skyworks LLC in Fort Myers is seeking a Service Writer to join our construction equipment rental team. You will serve customers with a friendly, professional approach and build lasting relationships.

Responsibilities include answering inquiries, maintaining records, and applying product knowledge to resolve issues and ensure satisfaction for our clients in a fast-paced, hands-on environment at the Fort Myers branch.

Qualifications

• Experience in customer service preferred.
• Knowledge of construction equipment preferred.
• Ability to maintain accurate records and documentation.

Responsibilities

• Respond to customer service inquiries and issues in a timely manner.
• Maintain accurate records and document customer service activities.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude.
• Know our products inside and out to answer customer questions.

Skills

Customer service

Communication

Empathy

Product knowledge

Record keeping

Construction equipment knowledge

Job description

Skyworks LLC is a family-owned and operated construction equipment rental company. Skyworks is a team inspired by a positive culture to build exceptional customer experiences.
Our Fort Myers branch needs a Service Writer.

In this position the candidate will assist our customers by:

• Maintaining a positive, empathetic, and professional attitude
• Responding to customer service inquires and issues in a timely manner.
• Knowing our products inside and out to answer customer questions.
• Maintaining accurate records and documenting customer service activities.
• Ensure customer satisfaction and provide professional customer support.

Knowledge of construction equipment is preferred.